I recently had the chance to spend 10 Days traveling in Sri Lanka and fly for the first time with SriLankan Airlines in Economy Class on a return ticket from London to Colombo.
This article summarizes my experience flying with SriLankan Airlines and includes an in-depth review of the service and a section with some of the most frequently asked questions.
SriLankan Airlines is the leading airline and national carrier of Sri Lanka. It is part of the ‘One World’ alliance and flies nowadays to more than 50 countries.
SriLankan Airlines Review – An Honest Economy Class Review
My first impression of flying with SriLankan Airlines is indeed very positive. Here is a compilation of some facts I’ve put together based on my experience flying with Sri Lankan Airlines.
- Fast luggage check-in with several functional counters.
- Boarding was done efficiently in both airports.
- Both departures took place at the expected local time
- Aisles were wide inside the airplane and seats were comfortable.
- The airplane looked fairly new and quite clean.
- They provide a ‘travel kit’ (pillow, blanket, and headphones) for international flights.
- Two meals were included in each flight. The food was pretty decent and they offered water and other drinks, during the rest of the flight.
- Sri Lankan Airlines staff respects sleeping times. They won’t disturb you until it is time for another meal. This one I truly value!
- The entertainment offer is wide (movies, series, books, international news, and mini-games amongst others. You can also check the remaining flight hours and track the route on a 3D map.
- The SriLankan Airlines staff treatment was one of the most remarkable facts and one of the main reasons I would fly again with this company.
- The baggage collection was also quite agile and something to note is that my suitcase was intact (after some bad experiences with airlines in Europe, this is much appreciated).
``SriLankan Airlines Meal``
How is flying with SriLankan Airlines – My personal experience in Economy Class
To understand my positive review of SriLankan Airlines, I would like to mention a couple of misadventures that happened during the flight back home and how these were seamlessly resolved by the airline staff members:
- My screen wasn’t working and the staff offered me to move to a different seat, so I could keep watching movies. Mini point for SriLankan Airlines!
- On particularly strong turbulence, a kettle fell into a passenger’s knee. The staff apologized several times, they brought some ice to help with the pain and even helped to apply the cream to the passenger’s knee. During the rest of the trip, the staff asked the passenger how she was feeling and they ended up chatting and joking about the whole thing.
- A passenger fainted during the flight and the fast and efficient reaction of the flight staff in finding a doctor a-board, helped the passenger recover without sequels.
Overall, my review based on my first time flying with SriLankan Airlines is very positive. They are hiring qualified, caring, and understanding employees that are happy to help passengers at all times and that are willing to take health and safety measures seriously. I truly think that this airline is coming to strongly position itself at the top of the world airlines due to its high standards and excellent on-board customer service.
``SriLankan Airlines screen``
SriLankan Airlines FAQs
Here is a compilation of some of the most frequently asked questions. The links below are shortcuts to the SriLankan Airlines official website.
SriLankan Airlines Ticket Price
if you’re planning a trip to Sri Lanka, you can click here and check their prices.
SriLankan Airlines Online Check-In
Here is the shortcut to the SriLankan Airlines Check-in Page.
SriLankan Airlines Contact Number
You can contact SriLankan Airlines in different ways. The link includes their contact number, email, and live chat for urgent questions.
How many Kg are allowed on SriLankan Airlines
SriLankan Airlines economy class baggage allowance is 30Kg and 40Kg for business class. You can check this link for more information on baggage regulations.
Is PCR test required for SriLankan Airlines
SriLankan Airlines has a page where you can check the latest updates before you travel.
``SriLankan Airlines Air hostess``
Planning a trip to Sri Lanka
You might be interested to check my 10-Day Sri Lanka Itinerary to get some ideas on what to see, where to say, and how to move around the island.
However, if you prefer to book your trip with a local company directly and forget about the daily planning and logistics, you can check out some of the best-rated guided tours reviewed by other travelers.
Was this article helpful? Let me know in the comments!
Plan your trip: A quick guide to book your next adventure nowThis is a detailed guide that will help you plan your trip from scratch and successfully prepare everything ahead of your departure. I follow these steps to book my trips and now you can do the exact same! Purchase your flightI use Skyscanner to book my flights since I can have oversight on the best deals. Alternatively, I use Kiwi.com Book your accommodationFor many years now I’ve used Booking.com to find the best hotel deals. Hostelworld is my go-to for hostels. Don’t forget your travel insuranceMy favorite companies are SafetyWing (best relation product/value), HeyMondo (another great affordable alternative), and IATI Seguros (for Spanish speakers). Choose your toursI love traveling on my own, but for those activities that I need to pre-book I use Get Your Guide, Viator, and Civitatis. Need Transportation?Discover Cars, is the company that works best to rent a car. For transportation in Central America, I use GuateGo. Packing GuideCheck out the list I’ve put together with my favorite travel gear and travel resources to help you pack for your trip.
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srilankan airlines
I really appreciate the fact that you have shared details about srilankan airlines for the readers to get a full grasp. A fast check-in procedure is always a plus while travelling by flight. The travellers have no time to waste and this is surely to encourage their choices. I loved the pictures shared in the post too.
Luna Rodriguez
Thank you for your comment. I am always happy to write about those experiences that went well on my travels
srilankan airlines
I have never travelled by the srilankan airlines but was always curious to know what the experience would be like. This post helped to clear many of my doubts and misconceptions. I loved the travel kit part in SRI Lankan Airlines. Keep sharing such honest reviews. The pictures used are also wonderful.
Senthil
Hello team, It was an emergency trip with my family with 3 year old kid from LHR to ixm (Madurai) on 27 may 24 to attend my father last rites. I took flight at 9:30 pm connecting through Colombo then to Madurai. since my transit time is 40 mins in Colombo and flight delayed by 20 mins for departure at London I was really nervous with heavy emotional stress whether I could reach on time to attend my father’s rituals on 28′ may. I explained the situation to the crew team members with immediate head in charge for flight crew came to me to understand the situation and shows lot of empathy she checked the arrival time with captain and promised the team will make sure will catch my transit flight without fail. All the crew members were helpful and supportive on my situation and able to catch my transit flight less than 20 mins of departure. with all this I didn’t ask for name of head in charge staff who was very supportive and consolation with us . can’t express her gratitude in words to do duties as son to my father. Thank you very much you and team
Senthil
Luna Rodriguez
Hello Senthil,
My name is Luna, I am the face of Moontraveler Blog. A blog about travels tips and responsible tourism. I also had a great experience traveling from Colombo to London. Thanks for sharing your story, and I am sorry for your loss. I believe you perhaps wanted to write to the airline instead? I am sure they’ll be delighted to hear your story. I found this email online, hopefully they are as happy to hear from you as I was, dmca@srilankan.com
All the best, Luna R.
Hemanth
I’ve always flown by Sri Lankan airlines and in recent years, the service have improved immensely. They have a care assistance free service at airports for the disabled and it’s a great service. However., you have to be in a certain age or disabled, and unless you are very weak and frail, you cannot get help without the doctors’ approval. Your doctor has to fill in a form to prove that you are medically unfit to walk. If you can walk even a few feet, you don’t get this service. I suffer from arthritic knees,, long term weak shoulders and hands as a result of frozen shoulders, lower back pains and pain in hip joints. I didn’t get their help. My legs were feeling the sharp pains after the walk. This has nothing to do with the Sri Lankan airlines. Economy seats are a bit cramped. Service is good. Returning from Sri Lanka, the food was good. It’s a vegetarian pasta. Bit oily, but was tasty. I had a touch of indigestion. The entertainment , some programs had no English captions. Mostly in a different language. Overall, the take off and the landing was smooth, service was good, staff were friendly. If I travel by Sri Lankan again, I’d like to pay for business class or seat with extra leg room or for a new our free seat.
Luna Rodriguez
Hello Hemanth, I loved reading your review! Thank you for sharing your experience and thoughts, especially given the challenges you’re facing with your health. I truly appreciate your insight and hope your next trip brings more comfort and ease. Best, Luna R.