I recently had the chance to spend 10 Days traveling in Sri Lanka and fly for the first time with SriLankan Airlines in Economy Class on a return ticket from London to Colombo. 

This article summarizes my experience flying with SriLankan Airlines and includes an in-depth review of the service and a section with some of the most frequently asked questions. 

SriLankan Airlines is the leading airline and national carrier of Sri Lanka. It is part of the ‘One World’ alliance and flies nowadays to more than 50 countries.

SriLankan Airlines Review – An Honest Economy Class Review

My first impression of flying with SriLankan Airlines is indeed very positive. Here is a compilation of some facts I’ve put together based on my experience flying with Sri Lankan Airlines.

• Fast luggage check-in with several functional counters.
• Boarding was done efficiently in both airports.
• Both departures took place at the expected local time
• Aisles were wide inside the airplane and seats were comfortable.
• The airplane looked fairly new and quite clean.
• They provide a ‘travel kit’ (pillow, blanket, and headphones) for international flights. 
• Two meals were included in each flight. The food was pretty decent and they offered water and other drinks, during the rest of the flight.
• Sri Lankan Airlines staff respects sleeping times. They won’t disturb you until it is time for another meal. This one I truly value!
• The entertainment offer is wide (movies, series, books, international news, and mini-games amongst others. You can also check the remaining flight hours and track the route on a 3D map. 
• The SriLankan Airlines staff treatment was one of the most remarkable facts and one of the main reasons I would fly again with this company. 
• The baggage collection was also quite agile and something to note is that my suitcase was intact (after some bad experiences with airlines in Europe, this is much appreciated).

How is flying with SriLankan Airlines – My personal experience in Economy Class

To understand my positive review of SriLankan Airlines, I would like to mention a couple of misadventures that happened during the flight back home and how these were seamlessly resolved by the airline staff members:

• My screen wasn’t working and the staff offered me to move to a different seat, so I could keep watching movies. Mini point for SriLankan Airlines!

• On particularly strong turbulence, a kettle fell into a passenger’s knee. The staff apologized several times, they brought some ice to help with the pain and even helped to apply the cream to the passenger’s knee. During the rest of the trip, the staff asked the passenger how she was feeling and they ended up chatting and joking about the whole thing. 

• A passenger fainted during the flight and the fast and efficient reaction of the flight staff in finding a doctor a-board, helped the passenger recover without sequels.  

Overall, my review based on my first time flying with SriLankan Airlines is very positive. They are hiring qualified, caring, and understanding employees that are happy to help passengers at all times and that are willing to take health and safety measures seriously. I truly think that this airline is coming to strongly position itself at the top of the world airlines due to its high standards and excellent on-board customer service.

SriLankan Airlines FAQs

Here is a compilation of some of the most frequently asked questions. The links below are shortcuts to the SriLankan Airlines official website.

SriLankan Airlines Ticket Price

if you’re planning a trip to Sri Lanka, you can click here and check their prices.

SriLankan Airlines Online Check-In

Here is the shortcut to the SriLankan Airlines Check-in Page.

SriLankan Airlines Contact Number

You can contact SriLankan Airlines in different ways. The link includes their contact number, email, and live chat for urgent questions.

How many Kg are allowed on SriLankan Airlines

SriLankan Airlines economy class baggage allowance is 30Kg and 40Kg for business class. You can check this link for more information on baggage regulations.

Is PCR test required for SriLankan Airlines

SriLankan Airlines has a page where you can check the latest updates before you travel.

Planning a trip to Sri Lanka

You might be interested to check my 10-Day Sri Lanka Itinerary to get some ideas on what to see, where to say, and how to move around the island. 

However, if you prefer to book your trip with a local company directly and forget about the daily planning and logistics, you can check out some of the best-rated guided tours reviewed by other travelers.

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